Last Updated: March 19, 2026
At Royal Ceylon Gems NY, we are committed to providing authentic, high-quality Ceylon gemstones and fine jewelry. Your trust is important to us, and we stand behind every piece we offer.
1. Authenticity Guarantee
We guarantee that all gemstones sold by Royal Ceylon Gems NY are:
- 100% natural and authentic
- Ethically sourced from Sri Lanka
- Accurately described to the best of our knowledge
Any treatments (such as heat treatment) will be clearly disclosed in the product description.
2. Certification
Selected gemstones may include gemological certification from recognized laboratories.
If a certificate is provided, it will accompany your purchase.
If no certificate is included, you may request one at an additional cost.
3. Quality Assurance
Each gemstone and jewelry item is carefully inspected before shipment to ensure:
- Excellent craftsmanship
- Accurate grading and representation
- Secure and safe packaging
4. 100% Satisfaction Guarantee
We want you to be completely satisfied with your purchase.
If you are not satisfied, please contact us within 7 days of delivery, and we will work with you to resolve the issue in accordance with our Return & Refund Policy.
5. Warranty Coverage
Our warranty covers:
- Manufacturing defects in jewelry settings
- Structural issues under normal use
This warranty does not cover:
- Normal wear and tear
- Accidental damage, misuse, or improper care
- Damage caused by third-party modifications or repairs
6. Gemstone Disclaimer
Due to the natural origin of gemstones:
- Each stone is unique and may contain natural inclusions
- Slight variations in color, clarity, and size may occur
- These characteristics are not considered defects but part of the gemstone’s natural beauty
7. Limitation of Liability
Royal Ceylon Gems NY shall not be held liable for:
- Indirect or consequential damages
- Delays caused by shipping carriers or customs
- Losses resulting from improper handling after delivery
8. Contact Us
If you have any questions about our warranties or guarantees, please contact us:
Email: royalceylongemsny@gmail.com
Website: https://royalceylongemsny.com/
Thank you for choosing Royal Ceylon Gems NY. We are proud to offer genuine Ceylon gemstones with integrity, transparency, and excellence.