Last Updated: March 19, 2026
Thank you for shopping with Royal Ceylon Gems NY. We are committed to delivering your fine gemstones and jewelry safely, securely, and efficiently.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking details.
Please note:
- Orders placed after business hours will be processed the next business day
- High-value or custom gemstone orders may require additional verification time
2. Shipping Origin
All orders are securely shipped from Sri Lanka, the source of our authentic Ceylon gemstones.
3. Shipping Methods & Carriers
We use trusted international courier services to ensure safe delivery, including:
- FedEx
- DHL
- UPS
All shipments are fully insured for the value of the item until delivery.
4. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 6–12 business days |
| Europe | 7–14 business days |
| Asia | 5–10 business days |
| Rest of the World | 10–20 business days |
Important:
All shipments originate from Sri Lanka. Delivery times may be longer than estimated due to international transit, customs clearance, or unforeseen delays.
5. International Shipping & Customs
We ship worldwide.
Please note:
- International orders may be subject to customs duties, taxes, or import fees
- These charges are the customer’s responsibility
- Customs processing may cause additional delays beyond our control
6. Order Tracking
Once your order is dispatched, you will receive a tracking number via email.
You can track your shipment directly through the courier’s website.
7. Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete.
We are not responsible for:
- Delays or losses due to incorrect addresses
- Packages delivered to the address provided at checkout
8. Signature Requirement
Due to the high value of our gemstones and jewelry:
- All deliveries require a signature upon receipt
- We recommend shipping to a secure location
9. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged:
- Contact us within 48 hours of delivery
- We will assist you in filing a claim with the shipping carrier
All shipments are insured; however, claims are subject to courier investigation.
10. Delivery Delays
Delays may occur due to:
- Customs clearance procedures
- Weather conditions
- International shipping regulations
- Holidays or peak seasons
We appreciate your patience in such situations.
11. Contact Us
If you have any questions about shipping, please contact us:
Email: royalceylongemsny@gmail.com
Website: https://royalceylongemsny.com/
Thank you for choosing Royal Ceylon Gems NY. We take pride in delivering authentic Ceylon gemstones worldwide with the highest level of care and security.